man and womanCustomer commitment

At Advoco we treat our customers fairly at all times. Our Commitment to you is:

  • We will endeavour to clearly explain the service that we provide. The true cost, benefits and consequence of any product or service you buy from us.
  • We will ask pertinent questions to enable us to fully understand your circumstances, needs and budget.
  • Your personal information will always be treated in the strictest confidence.
  • We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.
  • We will always explain paperwork to you in a way you understand and support our advice with timely, easy-to-comprehend documentation.
  • We will only recommend products and service appropriate to your needs.
  • Where we feel it is appropriate for us to charge a fee for our services, we promise it will be wholly reasonable and justifiable.
  • We will always attempt to give you the best advice ~ even if this means losing your business to a competitor.
  • All of our staff will be professional and courteous to you ~ even if they are not directly involved in your dealings with Advoco Financial Services.
  • If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.

The guidance and advice contained in this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.
Advoco Financial Services is an appointed representative of Intrinsic Mortgage Planning Limited, (which is authorised and regulated by the Financial Services Authority.
Intrinsic Mortgage Planning Limited is entered on the FSA register (http://www.fsa.gov.uk/register) under reference 440718.